Try to reach out Help Desk with proper document [like photo id] and info of your account. They can help in this case.Try to reach out [url=https://ionicware.zendesk.com/hc/en-us/requests/new]Help Desk[/url] with proper document [like photo id] and info of your account. They can help in this case.
If you are contacting support, be prepared to provide a copy of your government issued photo ID to match full name on billing or account.If you are contacting support, be prepared to provide a copy of your government issued photo ID to match full name on billing or account.
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