Dealing with unhappy customers (or why the buyer is not always right).

Dealing with unhappy customers (or why the buyer is not always right).

A disgruntled customer is more than welcome to complain about my services but if I have followed his instructions to a tee and there's nothing else short of redoing the entire project then it's not really my problem. The transaction is a two way street and if after multiple check-ins and follow-ups to make sure that the project is going the way they want, I should not have to hear any complaints about the final project. If they do complain and publish their complaints then I will publish their instructions and so future hired workers know exactly who they're dealing with. I have only given one discount in my career and that's when a family member died so all my work was backed up for a couple of weeks while I dealt with that situation.