I got $50 Tip. But in revenue options it is showing only $20 in pending clearning.

MalikArslan456 Level 3

October 6, 2020, 3:06 pm

13

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I got $50 Tip. But in revenue options it is showing only $20 in pending clearning.

I got $75 Tip. But in revenue options it is showing only $30 in pending clearing. Please help me what is the problem and what should i do?

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LegitPBN

LegitPBN

May you have custom order. Kindly check all your notifications very well. Just click on the bell icon to check may be you have custom order.

4 years ago

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MalikArslan456

MalikArslan456

Thanks for your response
But I didn't had custom order
It was an order on my gig/service
Buyer give me $75. But in revenue it is only showing 20
Just like I got $40
Please guide me

4 years ago

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LegitPBN

LegitPBN

What is the exact price of the service? The price the buyer suppose to pay you....

4 years ago

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MalikArslan456

MalikArslan456

I am selling 1 logo for just $3

Buyer buys ×5 of total $10

4 years ago

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LegitPBN

LegitPBN

You don't have problem since you will get the exact money out of the pending clearing.... Go on with your job. But if you are concerned with the money in the total revenue, you will need to properly check all your notifications to be assured that you don't have pending custom order. If you are still confused.... You will need to contact supporting staff for proper clarification.

4 years ago

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MalikArslan456

MalikArslan456

Ok Thank you so much you are great

4 years ago

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Beverly

Beverly

I checked your issue and confirmed that your buyer paid $40 x 2 = $75 though our system is only showing net $30 (which is $40 - 20% Marketplace commission).

Please contact support to ask about order 5643054, tip, as to why you haven't received the correct amount.

4 years ago

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MalikArslan456

MalikArslan456

Sorry,
But i don't know how to contact support
Can you please tell me how i can contact support service
Thanks

4 years ago

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MalikArslan456

MalikArslan456

Hi,
How to contact support???

4 years ago

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nerv

nerv

You can opern support ticket on here: https://ionicware.zendesk.com/hc/en-us/requests/new

4 years ago

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MalikArslan456

MalikArslan456

Thank you so much
You helps me alot

4 years ago

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cmoneyspinner

cmoneyspinner

All the answers were fantastic! I just wanted to say Congrats on a $75 tip! Hope you enjoy continued success.

4 years ago

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MalikArslan456

MalikArslan456

Thank you so much

4 years ago

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