LidianeAmorim
Level 1
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How long does it take to receive a refund?
The seller canceled my order and I did not receive an email informing me of a return of payment.
TommyCarey
The money will usually be back in your Seocheckout account in 24 to 72 hours which is one to three days.
If you don't see the money within your profile/account, be sure the service was actually canceled and it's wasn't submitted for a mutual cancellation. Sometimes a buyer or seller will submit for a mutual cancellation and think everything is finished. If you (the buyer) submitted for a mutual cancellation and the seller does not respond to it, it will take a few days to process and you won't see the money until a week or so later when the action gets auto-approved.
Contact the seller directly if you're still in the mutual cancellation phase or submit a support ticket if you've finished the cancellation and haven't seen the money go back into your profile after a couple days.
Thanks
- Tommy Hey there, The money will usually be back in your SEOclerks account in 24 to 72 hours which is one to three days. If you don't see the money within your profile/account, be sure the service was actually canceled and it's wasn't submitted for a mutual cancellation. Sometimes a buyer or seller will submit for a mutual cancellation and think everything is finished. If you (the buyer) submitted for a mutual cancellation and the seller does not respond to it, it will take a few days to process and you won't see the money until a week or so later when the action gets auto-approved. Contact the seller directly if you're still in the mutual cancellation phase or submit a support ticket if you've finished the cancellation and haven't seen the money go back into your profile after a couple days. Thanks [img h=16 w=16]https://www.seoclerks.com/images/emoticon/emoticon-smile.png[/img] - Tommy
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