Amazing clients and you want to repay them somehow..

hitmeasap Level X⁵

1

November 20, 2016, 1:03 pm

9

Amazing clients and you want to repay them somehow..

Let's face it, we offer way to many things free of charge. A friend, a family member, a colleague, you name it.. We offer them things for free because we are nice and "we can".

We give away products and services on a regular basis, and we offer discounts and come up with special deals for our clients all the time..

There's no point in giving your clients something more "in return for being a loyal customer". However, you should obviously over-deliver as often as you can, to ensure they'll still keep coming to you whenever they need something.

But don't just suddenly offer them something for free that they've never even showed interest in. I literally saw a social media provider suddenly offer one of their biggest clients a brand new logo for their website. And logo design wasn't even NEAR his expertise.

That's too deep. Keep it professional and don't become the "nice guy" everyone would want to become friends with. Friendship and business can be a tricky thing.

Best Regards,
hitmeasap

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Everett

Everett

I don't think I would mix business with friendship. I know a couple of people who have recruited their friends to help them, or to even hire them to work for their business and it turned sour. Their friendships are broken, and it's all due to differences in the work place. You should never hire a friend to help with your business unless they absolutely know exactly what they are doing, and have experience, etc. Don't lose a friendship over business related issues, it's never worth it!

I woudn't mix friendship with business, even though I'm often asked "Can you build me a website?". Usually I say that I can't because I'm so busy, and hope they understand, but in reality I just don't want to, in case something were to ever occur. It's best to be safe than sorry, and then lose a friend over something stupid!

0 8 years ago

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EliteWriter

EliteWriter

It is nice to give away free services, especially to regular clients, or to those who order a lot, so you give them a bulk discount.
However giving away a lot of discounts or even services for free may end up making you look unprofessional. It is as if you are begging for people to order from you, and you are so desperate to get more orders by pleasing them that you go out of your way by being too nice. In time these buyers will keep expecting this kind of treatment, and so it is not going to pay off well as you get busier and cannot handle it all!

0 8 years ago

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Barida

Barida

I think that loyal clients should always to be rewarded as a morale booster to show them that you really care about the way you've done business with them over the years. I won't say offering free services is the best way to go, but if you can offer such services, then it is still fine for me. You can also give big discounts in one of the works you're doing for the person to show appreciation

0 7 years ago

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Corzhens

Corzhens

The holiday season is a time for giving gifts to clients. That is our custom here. My main line is paid forum posting and I have no idea how to give something back to my clients. Maybe I can make longer posts?

0 7 years ago

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