LINKRANKERZ
Level 1
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I was notified about 24 hours ago that someone tried to access my account, i logged in from a different browser and this triggered the security alert, any suggestion on how to get my account back to normal
Beverly
Also, if this concerns private information about your account, you are best to submit a support ticket here: https://SEOLads.zendesk.com
Of some concern, is how your flag shows GB and yet on staff check, the last IP accessing your account was Nigeria. I'm assuming Nigeria is your actual location as that IP is persistent for over a week on this account.
If this IP location is not familiar to you, then you need to contact the support as soon as possible.
Also, you can take a few steps to secure your account now:
If someone has gained unauthorized accessed your account please follow these steps:
1) Change your password immediately. You can change your password from within your settings area (click on your name, settings in the upper right).
2) Remove the users device which will destroy their session and log them out. You can view your devices from the device tab (left hand menu) in the settings area (click on your name, settings in the upper right).
3) Add additional security items to your account. We highly recommend adding a phone number for phone verification. You can access the security tab by clicking on your name (upper right) and then selecting security.
Adding additional security also enables two-factor authentication which requires an additional step when a new device logs into your account.
4) (Optional) Lock your account. After you have made any settings changes and if you do not frequently need to change your settings data, you can lock your account. This will prevent any additional changes to your account (it does not prevent orders). Lock your account by going to your settings area, scrolling down to the bottom and clicking "Lock this account". Your account can only be unlocked by a staff member, you must create a helpdesk ticket where we will identify you as the account owner in order to unlock the account. Hi - Can you be a little more specific? Your title indicates you can't access your balance. But I have checked and your account is not in any way restricted from making purchases. Possibly you meant something else as your discussion body is about your account security. And, anyway it seems you are already on your account. Can you describe more about the error message, if any that you are receiving? Or, what was it you were trying to do, that you feel you are being prevented from doing? Also, if this concerns private information about your account, you are best to submit a support ticket here: https://SEOLads.zendesk.com Of some concern, is how your flag shows GB and yet on staff check, the last IP accessing your account was Nigeria. I'm assuming Nigeria is your actual location as that IP is persistent for over a week on this account. If this IP location is not familiar to you, then you need to contact the support as soon as possible. Also, you can take a few steps to secure your account now: If someone has gained unauthorized accessed your account please follow these steps: 1) Change your password immediately. You can change your password from within your settings area (click on your name, settings in the upper right). 2) Remove the users device which will destroy their session and log them out. You can view your devices from the device tab (left hand menu) in the settings area (click on your name, settings in the upper right). 3) Add additional security items to your account. We highly recommend adding a phone number for phone verification. You can access the security tab by clicking on your name (upper right) and then selecting security. Adding additional security also enables two-factor authentication which requires an additional step when a new device logs into your account. 4) (Optional) Lock your account. After you have made any settings changes and if you do not frequently need to change your settings data, you can lock your account. This will prevent any additional changes to your account (it does not prevent orders). Lock your account by going to your settings area, scrolling down to the bottom and clicking "Lock this account". Your account can only be unlocked by a staff member, you must create a helpdesk ticket where we will identify you as the account owner in order to unlock the account.
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