Someone ask for refund So, should i contact support?

sanfora Level 1

August 13, 2016, 1:30 pm

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Someone ask for refund So, should i contact support?

Someone rejected the work with no good reason. Should i contact support now or wait because if the buyer contact the support and then they will refund him without my permission or investigation

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anwebservices

anwebservices

I guess you can first double check that you provided service as it's described, then try to submit as "work delivered" again (if it's rejected) and communicate with your buyer politely to accept your work. If buyer still rejecting your work and you have proof that you provided your service as it's spouse to be, then you can also contact support staff and provide proof of your work done, so they can decide what and who is right.

8 years ago

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ajlancer

ajlancer

Hi sanfora thanks for your question. Yes I agree with you few buyer purchasing service intentionally and ask for refund once job done. I mean they fraud and they want to get free service from here and there. I just tell you potentiality. And buyer also has right to reject order for real facts. If you do not provide service as your described or as your commitment. He can reject order or ask for refund. So, better is communicate with him first and try to get his answer. If you think you have done perfect job according to service description and if you have evidence to show to staff. You can contact with help desk.

Regards by Ajlancer

8 years ago

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chetaseo

chetaseo

I concur with you to a good extent. it has seriously happen to me, they order and after delivering good job for them, they begin asking for refunds after all the sweat and effort. i even complained to the Seocheckout staff and provided all the genuine evidences, but to my greatest suprise, they stood with the buyer and refunded him his money. it was very painful.

8 years ago

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Webguy2024

Webguy2024

Have you communicated with the customer to try and resolve the issue? It is just good business ethics to attempt to fix the issue with the client before going to support. As stated by member Hernandezmike make sure that you provided proof of services. Documentation is the key. Support will look at all of the messages between you and the customer and what you delivered. You should not be worried about support taking a one sided stance in favor of the client. Support is fair and balanced.

8 years ago

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Lynne

Lynne

The first thing to do would be to chat to the buyer and see if you can resolve the problem there, find out why the buyer is unhappy with the order and what exactly the problem is.

Just talking to your customer one on one can often resolve things. I think leave support out of it until there really is a huge problem and it it comes to that you then also have proof that you have tried everything in your power to try and resolve the issue for your customer to the best of your ability before contacting support.

If your customer contacts support first I am sure you can maybe take it up with them, since you have communication?

8 years ago

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EliteWriter

EliteWriter

The first step is always to communicate with the buyer. Ask him politely why he decided to reject the order. Chances are he will reply and you might resolve this quite easily. If however you notice that he has been online but did not bother to reply, I would then contact support so as to let them know what happened. I never went through a case where the buyer did not even try to give a reason, so I cannot say whether it can be resolved. But you have every right to be given some reason.

8 years ago

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HernandezMike

HernandezMike

As far as I know if there is no prove or evidence about the work done. Then you will not paid and all fo the money you need refund.

8 years ago

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