Late order on a seo package. Should I keep waiting?

keen2write Level 1

July 13, 2016, 4:48 pm

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Late order on a seo package. Should I keep waiting?

So I ordered an SEO package to get my website on 1st page google its quiet a few days late i tried contacting them them they say they in middle of finishing and creating my report another few days later still nothing i contacted them again this time said was celebrating Eid which I have no problem with that but am still waiting not sure what to do should I cancel the order. I've waited this long, should I keep waiting or ask for cancellation?

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TommyCarey

TommyCarey

I understand that they could be celebrating a holiday or event, but it doesn't take long to put together an SEO report. The report doesn't get generated overnight, it's a long term process.

I've been doing SEO and Online Marketing since 2003 and every report I've built for a client, was done over the time of the campaign and not at the end. It has to be built during the process because there are so many things that factor into an SEO campaign that you need to put everything in a file as you finish otherwise stuff gets lost.

If I were you I would request a cancelation of the order. I'm not a huge fan of excuses, and it seems like that is what they are giving you. Not completing the job when they said it would be done isn't professional, so there's that. And on top of it they said they can't send you a report because they are now celebrating a holiday.... What's their next excuse? It's Christmas in 5 months so they have to get their shopping done otherwise their kids will cry when they don't have the perfect gift under the tree? lol.

If you decide to give them the benefit of the doubt and wait for their holiday to be over, be sure to check your report thoroughly. If they were placing backlinks for your website you'll be able to see when a lot of them were placed because of time stamps. Check the time stamps, if they are from today then you know they were just buying time because they didn't really do the work until you complained. This happens a lot and can hurt a website because some companies and service providers will rush the work and build all the backlinks overnight when they should have been built over a long period of time.

9 years ago

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cmgmarketing

cmgmarketing

It they keep putting you off like that I'd cancel and move on to someone who really wants the job.

9 years ago

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Lynne

Lynne

I don't mind my orders being a day or 2 late, but firstly I think if my order is late a little message from the seller to say sorry it is late would make me more than happy to wait.

If I message the seller and get no response.. or get given excuses and no order and it is very late I will definitely cancel my order and not use that seller again.

I am very easy going and understanding, just don't mess me around and keep me waiting without me knowing what is happening.

I agree with EliteWriter that some SEO services take time and that the seller might have done a lot of work already, however the way this seller is dealing with you is not right. That would make me very angry.

9 years ago

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EliteWriter

EliteWriter

How long has it been since you ordered and what was the deadline? If the order is past the deadline, you have every right to cancel it. The problem is that this seems to be a service that takes some time, and considering that the seller really started working on it, it would be a bit unethical to dump the work he has already completed you know? If it is possible for you to wait a bit more, I would say go for it. However let the seller know that you are bearing with them, and that you expect to get it by [and specify a certain date].

9 years ago

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keen2write

keen2write

Thankyou all for your answers .. I will give it few more days just gets frustrating I am a seller as well I do retweets but if I know am going to be late i message in advance and i give them a bonus as well for waiting. thankyou anyways for all your help. So i will give it a few more days. does any of you have seo services

9 years ago

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Lynne

Lynne

You are more patient than I am then. I will wait but only if I know what is going on.

I don't even mind if someone tells me they stuffed up my order, even forgot to start it whatever, just tell me what is going on.

I hate not knowing and having to wait not knowing when I will receive it.

9 years ago

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ajlancer

ajlancer

Hi thanks for showing your concern, I understand your situation. You can do anything, what you think best? But, my suggestion to you please contact with seller and try to know why order is delay? If seller can get back to you with reasonable answer, you can consider. And ask him how long he will take time? If his answer and delaine considerable to you, wait until his new mention date. If seller fail again to deliver order within new deadline. I think time to make cancelation of order. But, do not forget seller also human and he may get several type of problem too. For example: sickness, festival etc.

Regards by Ajlancer

9 years ago

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keen2write

keen2write

Recently i have messaged again and no reply shows hes been online but no answer... I seen your seo packages mate i sent you inbox . I just got new domain yesterday and need some seo help on it got my own hosting from a site and also using wordpress on it

9 years ago

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hitmeasap

hitmeasap

SEO takes time. If the seller have been dealing with other clients simultaneously, that might be the reason for the late delivery. If they replied back and answered your question, telling you why it's late and all that, then I should just wait a few more days. In case they are trying to "avoid" you, by not answering your inbox messages or the messages on the order page, then I would wait (in case I got a notification from them earlier with the reason for the late delivery) about 2 or 3 days. If they haven't replied back by then I would send them a message with something like this:

"Hello,
I understand that things in life might be the reason for late deliveries and no harm is done. However, I've been waiting for "_______" and as you can't even reply back to my messages I'm starting to wonder in case you're trying to avoid me? -I've seen you being online but still haven't heard a thing about my delivery.

Please respond to this or I'll ask for a cancellation within 24 hours"

something like that at least. These kind of things usually speeds up things a bit and the seller will probably respond within a few hours.

Best of luck!

9 years ago

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keen2write

keen2write

Thanks all i been refunded didnt even get message back off them.

9 years ago

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