IMPORTANT MESSAGE TO BUYERS - DELIVERY TIMES

jacobupnext Level 1

July 13, 2016, 7:06 pm

15

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IMPORTANT MESSAGE TO BUYERS - DELIVERY TIMES

I've come across an issue: I'm telling buyers everywhere something they should know.

My delivery time is set for one day, but it could be a lot faster than that. Buyers usually don't respond for about two hours. In that two hours the service that they ordered could have been done already.
I'm really tired of this because after they order I wait around for a response, I'm sitting around to get to work.
So to buyers, the delivery time all depends on when you send us information, once we get that I can get done in about an hour. Don't blame us for delivery, when you're the people that we need to tell us what you want so we can get started.

Thanks,
Nextant | Graphic Design & Video services

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jacobupnext

jacobupnext

Yes it does! The true value of a client. I just want people to have a great experience; fast delivery.

9 years ago

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EliteWriter

EliteWriter

I once had a buyer who placed an order and then did not input the instructions, so obviously I could not access it. About 2 months later he decided it was time to do so! That was one of the most extreme cases! But I do get this 'failure to submit instructions' issue regularly. It bothers me because from the email you do not know who actually placed the order. So sometimes you cannot contact him. I believe this is a very real and recurrent problem for sellers and wish something could be done so that buyers are more responsive when ordering.

9 years ago

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Lynne

Lynne

Geez 2 months, that is hectic LOL.

Oh that is a let down that you don't know who placed the order? Does that info only come once they have given the information?

9 years ago

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EliteWriter

EliteWriter

Yes. This is the email sellers get:

Hey EliteWriter,

Congratulations! Someone has purchased '[and here is the title of your service]'.

We are waiting on the buyer to finalize the order and until then you will not be able to see it in your seller control panel, but we thought you might like to know that you'll have a job soon.

Once it does appear, you'll be able to administer it here: [and there is a link]

9 years ago

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Lynne

Lynne

Oh I see, it might be a good idea for sellers to get the buyers name right?

9 years ago

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cmgmarketing

cmgmarketing

Thanks for the head's up. So far I haven't run into this, but I am relatively new.

9 years ago

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Webguy2024

Webguy2024

I think that some customers may not have all the information needed or readily available to start an order at time of purchase and this could delay a start of an order. Idea: Maybe listed services should also show the sellers requirements to start an order so, a customer knows what to expect in advance.

9 years ago

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