why is my account limited

why is my account limited

hi,
i funded my account with $40 through payza/alertpay, and everything went successful, then when i try to buy a service, i keep on getting error message that my account have been limited that i should contact support department to send my documents, and i have also sent my driver license, but till now, my account have not yet been lifted, please if you are not lifting my account, then refund me my $40 back please.

Thanks