Caitlin
Level 1
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What will you do when you have worked a significant amount of time on a project and come upon an insurmountable situation where you know you won't be able to complete the job or provide the results the client is looking for. Will you simply cancel the job explaining why you can't complete the job? Let's say this is an issue where there is no way around the situation. Or, will you just keep going and turn the work in anyway and hope to get paid?
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If you can't do the job, then you can't do it. And, you should be able to cancel it so your customer can move on. Even if they don't understand your reasons, at least they have the money back and at least part of the work done so they can find someone else who could help.
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Very good point. There are some that will never understand but they should be happy if they got their money back.
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If you can't do the job, then you can't do it. And, you should be able to cancel it so your customer can move on. Even if they don't understand your reasons, at least they have the money back and at least part of the work done so they can find someone else who could help.
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If you can't do the job, then you can't do it. And, you should be able to cancel it so your customer can move on. Even if they don't understand your reasons, at least they have the money back and at least part of the work done so they can find someone else who could help.
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What will you do when you have worked a significant amount of time on a project and come upon an insurmountable situation where you know you won't be able to complete the job or provide the results the client is looking for. Will you simply cancel the job explaining why you can't complete the job? Let's say this is an issue where there is no way around the situation. Or, will you just keep going and turn the work in anyway and hope to get paid?
[quote]What will you do when you have worked a significant amount of time on a project and come upon an insurmountable situation where you know you won't be able to complete the job or provide the results the client is looking for. Will you simply cancel the job explaining why you can't complete the job? Let's say this is an issue where there is no way around the situation. Or, will you just keep going and turn the work in anyway and hope to get paid?[/quote]
What I find helps with this situation is that as soon as you receive one order for a time consuming job, I set my delievery time to give me more time complete jobs I get thereafter. I also explain this in my status as well. This way you can better cope with incoming orders, and still have a little time for you.
If however, I found myself totally swamped, I would have to mutually cancel, as I wouldn't want the client to have a late delivery. With that being said though, I would also tell the buyer when you would be available and give them the option of having you message them when everything is completed. :)
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Ashlyn
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