24+ years of overall work experience in Telecom, E-Commerce, BPO Operations (Inbound, Outbound, Back End, Sales, VAS Upselling, Virtual RM, Chat & Email processes), Customer Services, Customer Retention, Credit Collections, Customer Life Cycle Management, Activation & Documentation Processes and Logistics Services. Associated with large MNC's during my work tenure.
13+ years of work experience in Telecom. 4+ years of experience in managing BPO operations (Inbound
& Outbound Voice and Back End Programs for Telecom Clients) for different Centers as a Profit Center Head. Managed a strength of 1100 nos.
6+ years experience in Ecommerce Industry in Sales, Marketing, Website Development, Operations, Social Media Marketing & Customer Services domain.
